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Cutting through the clutter Part 3 - You're supposed to be social... Say something!

Dave Siekanowicz - Wednesday, January 04, 2012



Happy New Year! 

I know, I'm only 4 days late but hey- it's been a while. I should have probably finished this series before the holidays but things just got crazy busy here (crazy is good)and the blog got put on the back burner. But alas! I have returned to finish this mini series: Cutting Through The Clutter. Here's a quick recap of what we discussed in the previous posts:

  • Of all the social networking sites out there, less than 5% really matter to your business
  • That 5% of the pie is also important to 95% of your competitors
  • Your 5% varies on your industry, location and culture- so make sure you get it right
  • Bottom line: everyone's putting all their eggs into the same basket
  • The goal: cut through the clutter and rise above your competitors to reach your audience
Today's final addition to your social media tool belt (think of it more as that cool belt Batman had with everything from shark repellant to ninja stars): being social. Now this may sound simple enough, but you'd be surprised how many people completely ignore this step. Once you have your tiny little piece of the social media landscape all set up and running it is crucial that you actually use it to communicate with your audience. 

I find that the quiet individuals (the companies that will soon be left in the dust of the social media race) make one of two errors that result in their silence. Firstly, they are afraid to interact with their audience, quickly falling into the category of the faceless corporation. If someone writes a negative comment, don't be afraid to respond. If someone asks a question, especially a tough question, don't ignore it. Fear of taking on posts that may be challenging will usually result into your audience tuning you out. Interaction is key, it is not enough to just talk- you have to be a part of the conversation. 

The second type of quiet death (creative eh?) comes as a result of fear to say anything that may draw an opinion. Companies make the mistake of assuming that playing it safe means not recognizing or making comments on anything related to politics, religion, international events, taboo topics, different holidays, important sporting matches or anything too scary, too emotional or too challenging. Everyone else knows what's going on, you might as well say something about it. If there is a major political election you should say something, you don't need to out right endorse a candidate but feel free to remind people to vote, volunteer or just get informed. If a local tragedy happens don't avoid it and write about the weather, instead make an appropriate post or comment that will help your audience remember you're also human- and sometimes life just sucks. 

Regardless of what your approach is remember that in social media silence is deadly. 

      




Cutting through the clutter Part 2: Wait, where am I supposed to be?

Dave Siekanowicz - Thursday, December 01, 2011



In my previous post we established the nature of this ‘weird devil’ known by many names but living under the umbrella term of “Social Media”. Our attempt at managing the digital strategies that go into a successful social media plan concluded with something that looked like an evil math equation (yes, yes- I know, ALL math is evil; but this equation is super evil!): Over 1000 “known” SMS+ less than 1% matter to your business+ that 1% also matters to 95% of your competitors= high risk of getting lost in the clutter.

In hopes of cutting through everyone else’s clutter (because of course your business is the only one that matters), it’s crucial that you manage your 1% at 100% capacity. But wait, where is YOUR 1% located? It’s easy to hop on the popularity bandwagon and do what everyone else is doing, but what if that’s not what’s best for your business? Sure Facebook is important to most businesses, but if you’re located anywhere in Brazil or India then forget about Facebook and focus on Orkut. This Google owned platform has exploded in Brazil since 2004, where it is now the top social networking website. What better way to reach your Brazilian audience then by switching to a Social Media platform they have embraced?

No biggie, after all you are located in Canada right? So you should go ahead and put all your effort on Twitter, but wait- your business is a restaurant. Well if you’re a restaurant then you will find that your 1% should focus on Yelp! Yelp, is a food/restaurant review social media website that encourages user generated content. Your customers can post reviews, highlight favourite menu items, post videos or pictures of the food and most importantly connect with other foodies via a platform that is popular in the foodie community.

One more? Alright, your business is a high-quality boutique film production studio interested in showcasing the highest standards of video to an exclusive community that can appreciate the work, effort and quality you put into every project. You had the bright idea of putting up your vides on MySpace, STOP- oh I jest, no one uses MySpace anymore. You had the idea of uploading your videos to YouTube, alright that’s pretty good- or maybe not. How about Vimeo? Vimeo is a video based social media platform that has less ads than YouTube, features higher viewing quality, nicer branding/graphics and most importantly has a community of passionate film makers who feel they are too good for YouTube. Boom- there’s audience. Vimeo it is.

The moral of the blog- to maximize your 1% don’t necessarily go running with the wolves. Instead find out which pack your audience is running with and go there (wow that’s a terrible analogy). Sorry about the length of this one, join me next time for Cutting Through The Clutter: You’re Supposed to be Social, SAY SOMETHING!

 

Dave Siekanowicz  


 

 

 

 



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