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Understanding What Customers Want Online

Rachael Carswell - Friday, April 08, 2011



I recently read up on an Ad Age/Ipsos survey that researched digital media habits and preferred platforms and content. This information is essential to social media marketing. If a brand cannot cater to the needs of their audience, then it becomes extremely difficult to be effective online. The study came to a few conclusions about what online users want companies to offer and where...

We can see here that the most important communication outlined is deals/coupons and customer service. The preferred medium to receive this information is through Facebook, the most popular, with 41%. Surveys like this help navigate businesses towards creating successful social media strategies, but are not the online resources we have to gauge what users want.

There are many great applications that are available online that allow brands to connect to the customer and give customization and choice. Big Time Pulse is an application that lets brands set up a profile page to gauge what type of communication customers want to receive and containing what type of information. RBC is one brand that uses it to connect to their customers.

An application like this can help brands more directly target their customers and ensure that the messages they are sending have the maximum impact.

Timely is another application that aids tweets in achieving maximum impact on Twitter. This application takes your tweets and publishes them at the time of day when they'll get the highest retweets and mentions! The idea here is that there are certain times that your audience are most likely to read the messages you post. Instead of guessing the time when most of your followers are active online, you can take a more calculated approach.

The last tool I'll mention for understanding what your audience wants online, is a new one for Facebook: questions. The new Facebook Questions tool allows brands to find out what your target audience/fans are thinking through posting a multiple choice question with set answers. This can help find out which product is most popular, which service customers appreciate most, and gather other information by being interactive. The best part is that as soon as a person posts their answer, it appears on their profile and friend's newsfeed. So not only are you reaching your own fans, but your fans friends as well.

So their you have it, three different tools that aid in discovering what your audience wants, and customizing to their social media habits.

Facebook Ads and Hitting that Target Market

Rachael Carswell - Friday, January 21, 2011



This week was a busy week for Facebook campaigning. Online strategies for multiple clients resulted in requiring some Facebooks Ads to hit a wider audience.

Facebook has done a very good job of allowing users to tailor their advertisements in order to hit the exact people they want. It begins with location - country, province/state and age, then follows on to demographics - age and sex, and then goes on to what is, in my opinion, one of the most important features - likes and interests. Here is the section where you can really get specific. Facebook allows you to define the users you want to reach by outlining other pages, groups and even job titles that they have included on their profiles. For example, if a Facebook ad was for cupcakes, the business could have their ad appear on the sidebar of user profiles that have liked 'baking', 'Food Network', 'dining' etc. This way we KNOW that they like eating and food! What a great way to reach a specific audience.

Facebook is a different social medium in the sense that outreach, for pages, is difficult. Pages cannot contact people and say "JOIN OUR PAGE!". They can rely on their friends joining and then suggesting to their friends, but the initial outreach phase depends on people finding you. Their are multiple ways you can make sure that people know you have a Facebook page, but a great way to actively reach out is through Facebook Ads. Budgeting is also simple. It charges by 'pay per click', so businesses can set a reasonable budget so that the ad stops running when this number is maxed out. My suggestion here is give it a go! It doesn't take a long term commitment or a large check, and the results will surprise you.

Movember – Hairy Branding Makes a Big Impact

Lizzie Nawn - Friday, November 05, 2010



According to urbandictionary.com, the mustache “is a universal icon representing the epitome of authority and raw manhood.”   Since 2003, the mustache has also evolved into quite possibly the most genius non-profit marketing strategy of all time.  Every ‘Movember,’ men all over the world grow a mustache or a ‘Mo’ for 30 days to raise money for Prostate Cancer.  Not only are these sponsored mustaches raising money for a great cause, they have also become a recognizable symbol that forces people to discuss men’s health and the somewhat embarrassing topic of prostate cancer.  As our CEO Alan has found out, when you are growing a mustache there is no hiding it.  Wherever you go, people are going to ask questions, roll their eyes, or giggle, and men find themselves forced to talk about why they are growing and the cause behind it.  Combine that with testosterone, male camaraderie and a serious dose of competitive spirit (beware of peach fuzz… you will be mocked) and you have got yourself an incredibly successful fundraising campaign.  The mustache has arguably reached the elusive pink ribbon branding status, and it is growing every year.  Last year in Canada, Movember raised a total of $7.7 million for Prostate Cancer Canada.  This year they have already raised $4.4 million and it is only day 5. That is almost a million dollars a day. 

The secret to this year’s increased success is a combination of better merchandising and a great social media campaign.  Much like the pink ribbon, on the Movember website you can purchase t-shirts, jewelry, cufflinks, toys, skateboards, mugs and even flip cams all branded with the iconic Movember mustache.  In fact, the mustache brand arguably has better selling potential than the pink ribbon because it appeals to both men and women.  Ladies with “mustache envy” can purchase fake Mo’s and mustache jewelry, or they can support their mustached-man with t-shirts that say “I heart Mo.”   The mustache has the novelty factor that maybe other campaigns are missing, and that is the key to its branding success.  

Movember has also amped up their social media presence this year.  Mo Bro’s can link up their ‘Mo Space’ fundraising page to Facebook and twitter to keep their fans updated on their ‘stache, which increases awareness and boosts fundraising potential.  There is also a live plixi twitter photo feed that shows photos of Mo Bros from all over the world that have hash tagged #Movember, thus uniting growers and followers and demonstrating the true reach of the campaign.  Mustache growers can also make their own videos and post them on You Tube for a chance to enter the ‘Moscars’ – an award ceremony for the best Movember film.  Lastly, there is an app for that - iphone has created an app for Mo Bro’s, so they can keep track of their fundraising and share mustache updates with their friends and family on the go.   

           Just like Alan’s mustache, Movember is growing fast and it cannot be tamed.  The beauty of the campaign is its simplicity and its ability to grow organically through a universal symbol that everyone can recognize.  Rather than creating a new logo or branding to raise awareness for men’s health, Movember harnesses the natural essence of manhood and engages the most important marketing tool of all... face-to-face communication. 

Effectively Leverage Your Brand With Social Media

Rachael Carswell - Monday, March 08, 2010



Social media is full of opportunity. It can help you stay in touch with family, it can help you meet new people and it can even help you become the President. Social media is sometimes underestimated or misunderstood, but if used properly it can be one of the best tools you have to promote your brand. Two examples of social media used in the right ways are:

 

President Obama

 

President Obama raised an astounding 87% of his campaign funds through social networking. Obama was personally active with his online campaign which was one of the differences between his massive success and the others minimal success. His exceptional online marketing had components that others lacked. Most important, was the intimacy Obama created with personal emails and exclusive videos. Social media gave Obama the platform to impact people he may not have other wise.

 

Justin Bieber

 

Justin Bieber shot to uber fame when his mom started posting You Tube videos of the 12 year old middle school student singing at competitions. The views went from 100 to 1,000,000 and a producer by the name of Scooter Braun stumbled upon them and knew he had something special. Justin went from a regular kid to being loved by millions of young girls, and respected by many artists. 

 

Social media offers you a wide range of potential. When it is managed properly it can create exposure for your brand and allow for communication between you and your future or potential clients/customers. If your not taking part in the conversation, you will get left behind.  


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